Receipt printer on iPad prints multiple copies

Setup

• Retail POS on iPad
• Receipt printer

Cause

• Printer settings are set to print multiple copies
• Duplicate printers have been added

Solution

Printer settings are set up to print multiple copies  

• In the Retail POS app, tap to open the side menu 
• Tap Settings
• Tap Hardware
• Tap the name of your printer
• Ensure the correct number of receipts is selected 

Duplicate printers have been added

• In the Retail POS app, tap to open the side menu 
• Tap Settings
• Tap Hardware 
• If you see two or more printers listed, tap each extra printer
• Tap Remove printer