How to cancel a sale that has a return processed on it

Objective

Cancel a closed sale when there is no option to void it in the sales history.

Setup

•  Retail POS for PC or Mac

Steps 

1. Go to Sell
2. Click on Sales History
3. Click Process returns
4. Search by receipt number
5. Click the sale to expand it
6. Click Return Items
7. On the Sell screen the items will have negative quantity, click Refund
8. Click the correct payment type

Additional Information

• You can't void a closed sale once a return has been done against it, even if that return is voided.
• Completing a return against the sale will balance it out, essentially voiding the transaction.