PayPal readers become unresponsive or fails to process payments

Problem

The reader becomes unresponsive when attempting a payment or cancels the card instantly. 

Setup

• Retail POS on iPad
• PayPal Here Miura Reader

Cause

Software issue on the device.

Solution

• Turn off the iPad
• Turn on the iPad
• Tap iPad Settings
• Tap Bluetooth
• Tap blue 'i' beside the device name
• Tap Forget this device

Factory reset the PayPal terminal with the instructions below:

Test the reader by attempting a transaction.

Additional Information

PayPal Here Miura Reader: