How to allow Xero access for Retail POS (X-Series) support

Objective

Allow Retail POS support to access your Xero account for troubleshooting.

Setup

• Retail POS for Mac or PC
• Xero integration

Steps

1. In Xero, click Settings.
2. Click Users.
3. Click Invite a user.
4. Enter the email as [e-mail].
5. Select the Advisor role.
6. Click Send Invite.

Additional Information

For security reasons, please ensure you delete the Retail POS user once your ticket is resolved.

Add a new user to your organization [Xero]