Setting up Lightspeed Payments for eCom (E-Series) with Retail POS (X-Series)

Lightspeed Payments allows you to accept all major credit and debit cards, as well as Apple Pay and Google Pay. Eligible Retail POS merchants can take payments with Lightspeed Payments both in-store and online via their eCom (E-Series) store, and manage both Lightspeed Payments accounts in Retail POS.

Requirements to use Lightspeed Payments on eCom

Before setting up Lightspeed Payments, make sure your store meets the following requirements:

1. Your eCom store has legal pages, including:
   • Privacy Policy
   • Shipping, refund, and return policy
   • Terms and conditions
   • Payment methods
   • Contact information
2. You have set up your product and shipping settings in your eCom store, including:
   • Adding images to all of your products
   • Ensuring your homepage and product content no longer have placeholder text
   • Adding shipping methods that match your shipping policy

Applying for Lightspeed Payments for eCom (E-Series)

If you don't yet use Lightspeed Payments for your business, you can apply for Lightspeed Payments for all your locations, including your eCom store, in a single application. When prompted to select a location, make sure that Lightspeed eCom is one of your selected locations.

When you already have a Lightspeed Payments account that you use for your stores, you can connect that account to your online store. You can also use one Lightspeed Payments account for several online stores.

To connect an existing account, you need to use the same tax ID you have provided in the initial application. Once you do that, you will get access code to the email address you have registered in that initial application. After entering the code to the corresponding popup, your application is prefilled with details from the initial application.

To get an access code, your initial application should have been submitted by filling a form in the Finance page of your back office. If you submitted the Lightspeed Payments form via email, you can’t get the code so you need to fill in all the fields from scratch.

To connect your existing Lightspeed Payments account to your eCom online store:

1. From POS admin, go to Online → Settings → Payments. 
2. Next to Lightspeed Payments, click Apply to Enable.
3. Specify information about your business. Use the data from the previously submitted application. When you enter your tax identification number (EIN, CBE, etc.), Ecwid will understand that you already have an account.
4. In the popup, click Send code to get an access code to your email that you provided on your first application:
   

   

5. Check your email and enter the code to the popup window.
6. Click Continue.
7. Your application will be prefilled. To send the application, click Submit.

Your application will be reviewed. Once it is activated, you will be notified in your eCom admin and via email, and can start to accept payments.

Understanding more about using Lightspeed Payments with eCom

When you have successfully connected your Lightspeed Payments to your eCom store, use the following sections to learn more about refunding payments, reporting, chargebacks, and getting paid.

Refunds

For omnichannel merchants using Retail POS (X-Series) and eCom (E-Series), refunds with Lightspeed Payments must be processed through Retail POS.

To refund a payment directly to the customer's card with standalone eCom (E-Series), the refund will need to be processed in your eCom store.

To refund the payment as a store credit or cash, refund the item in Retail POS.

Reporting

Payments processed via Lightspeed Payments in your eCom store will be recorded in your eCom and Retai POS (X-Series) Merchant Portals. These will also be recorded as sales in the sales history on Retail POS.

Refer to the Reporting with Lightspeed Payments article for more information.

Chargebacks

A chargeback is a dispute initiated by a customer through their bank to reverse payment on a completed transaction. As a merchant, you can choose to either dispute the chargeback or choose to accept the chargeback.

Refer to the Guide to the chargeback process article for more information.

Payouts

For US merchants using Lightspeed Payments, it will take two business days for transactional funds to be paid out. This payout is the transaction amount, minus associated fees.

Refer to the Getting paid with Lightspeed Payments for Retail POS (X-Series) article for more information.

What's next?

Processing payments with Lightspeed Payments for Retail POS (X-Series)

Process sales and take payments using Lightspeed Payments.

Learn more

Reporting with Lightspeed Payments

Understand how to access and navigate your Lightspeed Payments portal.

Learn more