How to process a partial return

Objective

To return specific products on a sale involving multiple products.

Setup

•  Retail POS for Mac or PC

Steps

1. Click Sales History.
2. Once a sale is located, click the arrow to begin the return
3. On the sell screen, click the trash icon to remove any products your customer does not wish to return.
4. Click Refund
5. Refund the customer using their preferred payment option.

Additional Information

• On account sale items are locked and cannot be deleted on the sell screen to process returns. Refer to - How to process returns on on-account sales
• How to process a warranty/damaged product return?
• How do I return an exchanged item?