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Articles
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How to send Support an errored sale on Mac or PC
Objective How to send an errored sale on a Mac or PC to the Support team. Setup Retail POS for Mac or PC Steps Click the error below your register selector Click Download Errored Sales A .jso...
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Why do my products have a warning about HTML in the description?
Setup Retail POS for Mac or PC Answer All product descriptions that contain HTML tags and attributes will be filtered when the product description is rendered on the Retail POS product page. We...
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What is average cost?
Setup Retail POS for Mac or PC Answer Every product in Retail POS has an average cost. The average cost can be a different value to a product's supply price and is a different entity in Retail PO...
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How to change the date of a sale
Objective Change the date of a sale using the Sales History. Setup Retail POS for Mac or PC Steps Click Sales History Filter by status, customer, receipt number, or sale note. Click on the s...
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What does "manual adjustment" mean in the Inventory Movements View?
Question What does "manual adjustment" mean in the Inventory Movements View? Setup Retail POS for PC or Mac Retail POS on iPad Answer A manual adjustment of a product can refer to one of three t...
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What does the supply price on my products mean?
Setup Retail POS for Mac or PC Answer The Supply Price is the cost per unit that you pay for a product when purchasing stock from your supplier(s). It can either be tax exclusive or inclusive. Th...
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I am unable to create purchase orders
Problem Creating a purchase order results in an error page for partial orders and a spinning Saving button for new orders Setup Retail POS for Mac or PC Cause Retail POS is trying to assign the p...
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How to remove store credit issued in a return
Objective Remove store credit that has been issued as part of a return by voiding and recreating the return. Setup Retail POS for Mac or PC Steps You will then need to recreate the return and pro...
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Error when editing products 'Something went wrong with this product'
Problem Accessing the edit product page returns an error - 'Something went wrong with this product' Contact Support Setup Retail POS for Mac or PC Cause and solution Warning You must clear th...
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How to change a standard product into a product with variants
Objective Change a standard product into a product with variants Setup Retail POS for Mac or PC Steps Navigate to Catalog -> Products Find the product you want to change in the list or by se...