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Articles
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How to set up WiFi on an iSMP4 and Link 2500 terminal
Objective Set up WiFi on the iSMP4 and Link 2500 payment terminal Setup iSMP4 and Link 2500 triPOS payment terminal Steps Press the F key four times Press F4 to select "Access Points" Click New...
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How to remove extra space and URL on receipts
Objective Removing the URL, date, and page number on receipts. Setup Retail POS for Mac or PC Google Chrome Steps In Google Chrome, navigate to the receipt print preview screen Click More Setti...
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How do I reverse a received Purchase Order?
Question How can I cancel or reverse a Stock Order that has already been received? Setup Retail POS for Mac and PC Answer Once the Stock Order/transfer has been received it cannot be cancelled. ...
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Leading SKUs on Your Socket Mobile Scanner
When using your Socket Mobile Scanner in Retail POS, the scanner may add a leading 0 to 12-digit SKU. This can occur if the scanner is set to scan EAN 13-digit barcodes, so when it scans a 12-digit...
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How do I exchange/return an exchanged item?
Question A customer has exchanged an item. They have now brought it back to exchange/return it. How do I process this on Retail POS? Setup Retail POS for PC or Mac Answer To perform an exchange/r...
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How to update email addresses in Retail POS (X-Series)
Setup Retail POS for desktop Steps Update the store's email address Navigate to Setup > General Under Basic Information, edit the Email field with your updated email address. Click Save Upda...
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How to change a user password
Objective Change the password for a particular user in your Retail POS store. Setup Retail POS for Mac or PC Steps Login as an Admin User Click Setup Click Users Click the name for the user y...
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Setting Your Inventory to Zero Through a Full Inventory Count
This article will focus on how to set your inventory to zero by conducting a Full Inventory Count. Situations where you may want to do this include, for example; you are trialling Retail POS and wa...
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Sales tax has not updated on the Sell Screen
Problem Sales tax has been updated on the Setup page but the previous sales tax is still appearing on the Sell Screen. Setup Retail POS for Mac or PC Retail POS on iPad Cause The Sell Screen has...
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Why can't I delete a product?
Question Cannot delete a product or the edit product page give an error "A problem occurred while saving. Please fix the errors and try again" when you try to delete a product? Setup Retail POS fo...