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Articles
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Setting up your Star TSP100/TSP100III (Wireless)
Updating to the minimum system requirements on your iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad. If declined, this will...
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How to enable "Email receipt" feature
Setup Retail POS for PC or Mac Steps Click on Setup Click on Outlets and Registers Select and click on Edit register Go to At End of Sale For Email receipt, click Yes Click Save Register
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Why does the Home Dashboard show that I have sold a different amount than the Sales Report shows?
Question When viewing the Home Dashboard by month, why does the revenue comparison show a different amount than the Sales Report does? Setup Retail POS for PC or Mac Answer The Home Dashboard co...
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Setting up your Star TSP100/TSP143IV (LAN)
Updating to the minimum system requirements on your iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad. If declined, this will ...
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Troubleshooting your Star TSP100/143 LAN receipt printer
If you're having issues connecting your Star TSP100/143 LAN receipt printer, return it to its factory defaults. To do so: Confirm that the power cord and your LAN cable are connected to the back o...
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Why isn't my stock order CSV importing?
Question Why isn't my stock order CSV importing when I have column headings in it? Setup Retail POS for Mac or PC Answer Stock order CSVs should have the correct headings for them to be imported...
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How to reprint a receipt on a Desk/Move 5000 terminal
Setup Desk/Move 5000 Steps In the lower left-hand corner of the screen Select [SEMI]. When prompted to switch to StandAlone Mode Select [2] or Yes Press [8] for Reprint on Desk 5000 or Pre...
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Star TSP100/100III and TSP143/143IV printer (USB) setup
The Star TSP 100/143IV receipt printer connects directly to your computer with a USB cable. Please note that the TSP143IV is not supported via a USB connection on the iPad. For LAN connections, see...
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Why can't I manually edit stock to a negative value?
Question I have negative stock for an item, but I cannot enter a negative value on the edit product page. Setup Retail POS for Mac or PC Retail POS on iPad Answer Stock cannot be manually adjuste...
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Process an Exchange
Sometimes customers just aren’t completely satisfied with a purchase and would like to be able to exchange their purchase for another. To process an exchange, follow the steps below: 1. Head to Sal...