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Articles
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WooCommerce FAQs
Available on Pro, Standard, Advanced, Enterprise Available on Core, Plus This article lists frequently asked questions about the Retail POS and WooCommerce integration.` A few things to keep ...
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How can I take manual payments on Square?
Objective Take a manual payment on Square if your Retail POS and Square app are not communicating. Setup Retail POS on iPad Square payments Steps Follow these steps to accept payment on the Sq...
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Continuing saved sales on the Sell screen
There are several sale types that can be saved and then continued on the Sell screen at a later time. You can only retrieve and continue a sale if you are logged into the outlet where that the sale...
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Why can't I log-in using my username and password?
Question Why can't I sign in? Trouble signing in Setup Retail POS for PC or Mac Retail POS on iPad Answer Please ensure you are using the correct username: Primary admin accounts sign in with ...
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How to change the payment type for my Shopify orders
Objective Change the payment type for Shopify orders recorded in register closures and reports. Setup Retail POS for Mac or PC Steps Click Setup Click Apps Click the pencil icon to edit Shopi...
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DYMO troubleshooting
This article helps solve common hardware, software, and label issues that can affect the DYMO LabelWriter 450 and LabelWriter 550 label printers. If you aren't able to resolve the issue by followin...
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Sales and payments report 1 cent rounding discrepancies
Due to rounding rules between items on your Sales and payments reports, you may notice some 1 cent discrepancies between your Sales and payments reports within the same period. There are other case...
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Setting up non-integrated payment types on Retail POS (X-Series)
For payment providers that are not currently integrated with Lightspeed, you can use a non-integrated payment type. Non-integrated card payments require you to manually enter the payment amount int...
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Migrating an existing loyalty program to Retail POS (X-Series)
Moving your existing Loyalty program to Retail POS is easy. Our support team can import existing Loyalty balances into Retail POS for you, so you can continue right where you left off. We just need...
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Setting up your Epson TM-T88V/TM-T88VI (LAN)
Updating to the minimum system requirements on your iPad will prompt you to grant the Retail POS app permissions to access Bluetooth and Local Network settings on your iPad. If declined, this will ...