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Articles
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How do I fulfill a Click & Collect order?
Available on Pro, Standard, Advanced, Enterprise Available on Core, Plus Objective Completing a Click & Collect order in Retail POS using your e-Commerce integration and the Mark as packed fu...
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Returning a Square sale
Returning a Square Sale: Tip Different retail stores have different rules about what items can and cannot be returned. It is useful to check in with your supervisor about this before processing ...
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Issuing loyalty cards to customers
Available on Pro, Advanced, Enterprise Available on Core, Plus Along with Loyalty's feature, you may choose to issue physical loyalty cards to your customers. Loyalty cards serve as a reminde...
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How to take manual payments using my Pax S300 & D210 terminal
Objective To be able to take payments over the phone using your Pax terminal. Setup Retail POS for Mac or PC Retail POS on iPad Pax Steps Add your items to the sell screen in Retail POS Select ...
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Setting up products with eCom (E-Series) for merchants provisioned before February 2, 2022
Available on Pro, Standard, Advanced, Enterprise Available on Core, Plus The information contained in this article is only applicable for Retail POS merchants that created their eCom store th...
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Migrating from another loyalty program
Available on Pro, Advanced, Enterprise Available on Core, Plus It's easy to move your existing loyalty program to Retail POS. Our Retail Support team can import existing loyalty balances into...
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Setting up your Star mC-Print2 and mC-Print3 (LAN)
The Star mC-Print2 or mC-Print3 receipt printer connects to your network with a LAN cable. Your computer or iPad device connects to your printer through your network. What you need Star mC-Print2 ...
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How to do a manual return on Square
Objective Return an item that is not tied to an original sale when the customer paid with Square Setup Retail POS on iPad Square App Steps Return the funds to the customer through the Square ap...
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Can Supply price be used for Reporting rather than Average cost?
Question Can Supply price be used for Reporting rather than Average cost? Setup Retail POS for Mac and PC Answer All the reports in Retail POS are based on the Average cost and not the Supply pr...
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How to resend a register closure to Xero
Setup Retail POS for Mac or PC Xero Integration Steps Void Xero invoice: Open invoice in Xero Remove all payments from the invoice, click on the Payment > Options > Remove and Redo Click Invoic...