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Articles
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What is a Retail POS (X-Series) store address?
Question What does the Retail POS login screen mean when it asks me for my store address? Setup Retail POS for Mac or PC Answer Your Retail POS store address is a unique string of characters whi...
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What is the difference between On-Account and layaway payment types?
Setup Retail POS for Mac or PC Answer On Account sales are registered in the sale report at the time of creation regardless of whether a payment is taken or not layaway sale will not be register...
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Disabling Google Chrome print preview
If your receipts are printing slowly, disabling Google Chrome's print preview may speed up the printing process. Google Chrome automatically shows a print preview whenever you print. Disabling this...
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Creating employee discounts
Ensure employees automatically receive discounts on applicable purchases by following these steps to create a dedicated employee customer group, add employees as customers, and configure a promotio...
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How do I return redeemed Loyalty back to the customer account?
Question When a customer pays using loyalty, and then later wants a refund, how do I return that loyalty to the customer account? Setup Retail POS for Mac or PC Answer Issuing Loyalty as a refund...
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Why can't I edit a product's inventory on the Edit Product page or via CSV/XLSX import?
Question When editing a product directly in Retail POS, the current inventory is no longer showing as an editable option. Setup Retail POS for Mac or PC Retail POS for iPad Answer Default settin...
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Why do I have duplicate invoice numbers?
Question Why are some of my invoice numbers duplicated? Setup Retail POS for Mac or PC Retail POS for iPad Answer Duplicated invoice numbers can occur due to multiple reasons: When a register is...
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How to resync data on the Retail POS (X-Series) App
The Retail POS app downloads a copy of your products to your iPad so that it is faster to use, and allows you to continue to make sales in case you disconnect from the Internet. When you make chang...
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What does the infinity symbol (∞) on the product page mean?
Question Why do I see an infinity symbol in place of a number under the count column on the product page? Setup Retail POS for Mac or PC Answer The infinity symbol is displayed when the Track i...
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How to customize your labels
Objective To allow you to customize what you print on your label through Retail POS. Setup Retail POS for Mac or PC Steps Click on Product. Select a product. Click on Print Label. Click on Next....